Terms of Service

1Agreement

By creating an account or using Scriben, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. If you are using Scriben on behalf of an organisation, you confirm you are authorised to accept these Terms for it.

You must be at least 16 years old to use Scriben.

2What Scriben does

Scriben records conversations, transcribes them, and uses AI to write notes, summaries and action items. It can prepare a daily brief, draft follow-up messages, and propose actions in tools you connect.

Scriben proposes; you decide. Drafts are not sent, and events are not created, unless you approve them.

3Your account

You are responsible for what happens under your account and for keeping access to it secure. Tell us promptly at emma@scriben.ai if you believe it has been compromised. One account is for one person; do not share credentials.

4Your content

Your recordings, transcripts, notes and anything else you create with Scriben are yours. We do not claim ownership of them.

You grant us the limited permission needed to operate the service: to store, process and transmit your content so we can transcribe it, generate notes from it, show it back to you, and carry out the actions you approve. This permission exists only to run Scriben for you, and it ends when you delete the content or your account.

We do not use your content to train general-purpose AI models.

5Recording and consent

This one matters. Laws on recording conversations differ by country and by state, and in many places every participant must consent before a conversation may be recorded.

You are solely responsible for complying with those laws, for obtaining any consent required, and for telling people when they are being recorded. Scriben does not obtain consent on your behalf and cannot determine what your jurisdiction requires.

Healthcare and patient information

If you record patients, Scriben acts as a business associate and you remain the covered entity. A Business Associate Agreement must be in place before you record any patient consultation — ask us and we will send one. Recording protected health information without one is a breach of these Terms.

That agreement does not move your own obligations onto us. Patient consent, the accuracy of what goes into a chart, and everything a clinician is required to do under HIPAA remain yours. Scriben writes a draft for a person to review; nothing it produces reaches a patient record unless you put it there.

6Acceptable use

You agree not to:

• Record anyone unlawfully, or without the consent your jurisdiction requires.
• Record patient consultations before a Business Associate Agreement is in place.
• Use Scriben to harass, defraud, impersonate, or infringe anyone’s rights.
• Upload content you have no right to, or that contains malicious code.
• Attempt to breach, probe or disrupt the service, other accounts, or our infrastructure.
• Reverse engineer the service, scrape it, or resell access to it, except where the law says we cannot stop you.
• Use Scriben in a way that breaches the terms of a service you have connected to it.

7Connected services

Scriben can connect to third-party services such as Google Workspace, Slack, GitHub, Linear and Jira. Those services are governed by their own terms and privacy policies, not ours, and we are not responsible for them.

Connecting a service authorises Scriben to act within the permissions you granted. You can withdraw that access at any time from the Integrations screen.

8The pen

The Scriben pen is covered by the terms of sale and any warranty supplied with it. These Terms govern the software and services the pen connects to. You are responsible for charging, updating and physically securing the device.

9Availability and early software

Scriben is under active development. Features may change, break or be withdrawn, and access may be interrupted for maintenance or for reasons outside our control.

AI transcription and summarisation are imperfect. Transcripts can misattribute speakers or mishear words; summaries and suggested actions can be wrong. Review anything that matters before you act on it. Do not rely on Scriben as your only record of a conversation, or for any legal, financial or safety-critical purpose.

Scriben’s clinical products are governed by a separate written agreement. Scriben is documentation software: it does not practise medicine, does not provide medical advice, and does not make diagnostic or treatment decisions. A clinician remains solely responsible for reviewing, correcting and approving every entry before it becomes part of a medical record, and for the care they deliver.

10Your indemnity

You will defend, indemnify and hold harmless Scriben and its officers, directors, employees and agents from and against any claim, demand, loss, liability, damage, fine or expense (including reasonable legal fees) arising out of or relating to: (a) recordings you make using Scriben, including any claim that a recording was made without the consent the law required; (b) content you upload or actions you approve; (c) your use of a connected third-party service; or (d) your breach of these Terms or of applicable law.

We will notify you of any such claim, and you may not settle it in a way that imposes any obligation or admission on Scriben without our written consent.

11Disclaimers

To the fullest extent permitted by law, Scriben is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that its output will be accurate.

12Limitation of liability

To the fullest extent permitted by law, Scriben will not be liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost data or lost business, arising out of your use of the service.

Our total liability for any claim relating to Scriben is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars.

Nothing in these Terms limits or excludes liability for fraud or fraudulent misrepresentation, gross negligence, wilful misconduct, or death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

Some jurisdictions do not allow these limitations, in which case they apply to you only so far as the law permits.

13Termination

You may stop using Scriben and delete your account at any time from Settings → Delete account in the iOS app, or by writing to emma@scriben.ai.

We may suspend or terminate an account that breaches these Terms, or where we are required to by law. Sections covering your content, your indemnity, disclaimers, liability and governing law survive termination.

14Changes to these Terms

We may update these Terms. If a change is material we will update the date at the top of this page and, where it meaningfully affects you, notify you in the app. Continuing to use Scriben after a change means you accept the updated Terms.

15Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The courts located in Delaware have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

16Contact

emma@scriben.ai